FAQs

Frequently Asked Questions

Do you offer free design?

We include free basic artwork setup on selected products. Advanced design services, such as new logos or custom layouts, are available for an additional cost.

How do I place an order or request a quote?

Choose your product, select your options, upload your artwork (or ask for design assistance) and submit your order or quote. Our team will confirm the details with you.

What file types can I send?

We prefer PDF, AI or EPS files. PNG and high-resolution JPG files also work. See our Artwork Guidelines for details.

Will I see a proof before printing?

[Yes, we send a proof for your approval before production on most orders.] Production starts once you approve it.

How long will my order take?

Production usually takes [X-X business days] after artwork approval, plus delivery time. Times vary by product.

Do you deliver Australia-wide?

Yes. We deliver Australia-wide, and pickup is available from [pickup address]. See our Delivery Information page.

What payment methods do you accept?

We accept Visa, Mastercard and PayPal [add others].

Can I cancel or change my order?

Only before production starts. Contact us as soon as possible. See our Refund & Returns Policy.

Will my printed colours match my screen?

Printed colours can differ slightly from what you see on screen. If colour matching is important, tell us before ordering.

What if my order arrives damaged or incorrect?

Contact us within [X business days] with your order number and photos. We will arrange a reprint, replacement or refund where the fault is ours.