Privacy Policy
Last updated: 05 OCT 2026
This Privacy Policy explains how Promotional Print Pty Ltd, trading as Promotional Print, collects, uses, stores, and discloses personal information.
Personal information we collect
Depending on how you interact with us, we may collect
- your name, business name, email address, phone number and delivery or billing address
- order, quote, payment and customer service details
- artwork, images, logos, text and production instructions you provide
- information you submit through our contact, quote, account or newsletter forms
- technical information about your visit to our website, such as your IP address, browser, device and pages viewed, where this information is collected through cookies or similar technologies.
Please do not send us personal information that we have not requested unless it is needed for your enquiry or order.
How we collect information
We collect personal information when you contact us, request a quote, place an order, create an account, upload artwork, subscribe to updates or communicate with our team.
Some technical information may be collected automatically when you use the website, depending on the cookies and analytics tools in use.
Where practicable, you can choose not to provide information. However, we may not be able to provide a quote, process an order or respond to your request without the information needed for that purpose.
How we use information
We may use personal information to
- respond to enquiries and prepare quotes
- process, produce and deliver orders
- review artwork and communicate about proofs
- take payment and manage accounts, orders and records
- provide customer support and handle complaints
- send service messages about quotes and orders
- send marketing messages where permitted. You can unsubscribe using the link in a marketing email or contact us
- maintain, secure and improve our website and services
- meet legal, accounting and regulatory requirements.
When we disclose information
We may disclose relevant information to service providers who help us operate our business, such as providers of website hosting, payment processing, order production, delivery, email, customer support, analytics or website security.
We may also disclose information where required or authorised by law, or where necessary to establish, exercise or defend a legal claim.
We do not sell personal information.
Cookies and analytics
Our website may use cookies or similar technologies to keep the site working, remember preferences, understand website use or measure marketing activity.
You can manage cookies through your browser settings. If you block some cookies, parts of the website may not work as intended.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls and security measures for our systems and service providers.
Information may be stored in our systems and in systems operated by our service providers. No method of electronic storage or transmission is completely secure.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, responding to enquiries, maintaining business records and meeting legal obligations. When it is no longer needed, we will take reasonable steps to destroy or de-identify it, where permitted by law.
Access and correction
You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Privacy concerns and complaints
If you have a question or complaint about how we have handled your personal information, contact us and explain your concern. We will review and respond within a reasonable time.
If the Australian Privacy Act applies to our handling of your information and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
Links to other websites
Our website may link to third-party websites. Their privacy practices are governed by their own policies. We encourage you to read those policies before providing personal information to them.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its updated date.
Contact us
Promotional Print Pty Ltd
Unit 3, 73 Prospect Street
Rosehill NSW 2142
Phone: 0434 266 265
Email: info@promotionalprint.com.au
ABN: [insert ABN]